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Think about the last time you
stayed at a hotel. While you were there, did the maid change
the sheets and towels every day?
Patricia Griffen, founder of the "Green" Hotels Association,
used to wonder if all of us really wanted this. She reasoned
that at home, hardly any of us launder all our own sheets
and towels every day, so why would we care about having it
done for us at a hotel?
The thought bothered her. She decided to do some investigating
and learned that the practice, which was just about universal,
is expensive. In hotels in this country, the average laundry
costs per occupied room is close to $3.50 per day. In addition,
the environmental costs are enormous. World wide, it takes
thousands of tons of detergents, millions of gallons of water,
and untold amounts of fossil fuels to heat the water for all
that laundry.
Although Griffen's intuition told her that many hotel guests
didn't require daily laundering, she also knew that if a hotel
manager decided to cut back on laundering, he or she risked
having dissatisfied guests. What hotelier would be willing
to take that risk? It seemed as if nothing could be done about
what seemed to Griffen like a serious and unnecessary waste.
Then, in 1993, a clever idea occurred to her. Let the guests
decide if they wanted the daily laundering.
Participating hotels would provide each guest with a printed
card inviting them to decide for themselves when their linens
would be changed. If the guest wanted the towels changed,
he or she should leave them on the floor or in the tub. If
the guest left the towels on the towel rack, that was the
signal that they'd like to use the towel again.
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Similar printed cards would inform the guests that sheets
are customarily changed daily, but if a guest felt this was
unnecessary, he or she should leave the card on the pillow
in the morning. The sheets would not be changed that day.
"I sent a mailing with a package of these cards to every
hotel in Houston," recalled Griffen, "and the first day anyone
could have received the cards, we got an order. The enthusiasm
and response was immediate and has continued ever since."
It was a win win for everyone. Hoteliers told Griffen that
their guests loved having a choice and loved feeling that
they were helping protect the environment.
The housekeeping staff of course loved it, but in addition,
the hoteliers told Griffen, it was a great morale booster
for the employees, knowing they're part of doing something
for the environment. Cara Montrief, a Vice President from
Holiday Inns, told Griffen that 80% of their guests that stay
more than one night participate. A survey by Eco Logical Solutions
showed that in the hotels that they studied, 90% of the guests
liked having this option.
The participating hotels had an additional reason for valuing
the program. "Most hotels find that they are saving at least
$1.50 per occupied room per day when they give their guests
this choice." said Griffen.
If you travel and would like a package of cards informing
your hotels that you don't need to have your linens changed
every day, send a check for $3.50 to: "Green" Hotels Association,
P.O. Box 420212, Houston, TX 77242-0212. If you're a hotelier,
write for a catalogue of money-saving "green" products for
hotels, including the sheet and towel cards
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